The demand for Quality Managers is growing in a context in which the image of the brand is everything. What you need to know and what your functions are
In times when brand image is key to attracting and retaining customers, having a careful control over how products and services are generated becomes crucial. In this context the Quality managers are placed back in the top five of those who have an essential role within companies.
“Compared to previous years, we have noticed an increase in the demand for profiles to fill Quality manager positions by more than 50%due to the need to guarantee the quality of production processes, especially in the value chain of export items”, he confides to iProUP Alejandro Servide, Director of Professionals and RPO of Randstad Argentina
Why is the demand for Quality experts growing and how much do they charge?
The importance of this role lies in the fact that the positioning of quality and guarantee of the final product depends on it. “He is the one who watches over to make sure that legal standards and regulations in force associated with quality are respected. More and more companies compete to raise the reputation of the product or brand to achieve organic and sustainable growth,” says Servide.
For these reasons, the expert indicates that “quality specialists need monitor and control the end to end of process: from the entry of the raw material to the exit of the final product in the manufacturing sector and throughout the trip or customer experience in the case of services.
Quality experts must follow the production process from end to end
Gustavo Rodríguez, director of the ITBA Industrial Engineering Career, reveals to iProUP : “The role radically changed, hand in hand with the digital transformation: from the augmented realityimage detection, artificial intelligence and many other tools, which have endowed them with solutions to improve not only the controls during the productionbut also generating upstream processes that ensure the quality of the products from their conception“.
This professional now has as his main objective “generate these predictive solutions that in real time are corrected to avoid, not only quality problems, but also the reduction of waste, product rejections and ensure their traceability”, adds the teacher.
For all this, it is a position that is well priced and valued. Mercedes Collarini, Sr Consultant HR & Ops for Argentina and Uruguay at High Flow, reveals to iProUP what “the managements today are around the $700,000 per monthwith quite a bit of variation depending on the category”, although mass consumption companies tend to take the lead.
What requirements do companies look for in a Quality Manager?
The interesting thing about these profiles is that the candidates change according to the industry for which they are called. Thus, for example, “in mass consumption, the basic requirements that the position must cover are the same as in recent years: laboratory equipment is becoming more professional more but a punctual change is not detected in the job descriptions“, points to iProUP David Altonaga, Team Leader of NUMAN – Industrial Headhunter.
“A quality manager must be strong in both control and assurance. Profiles with plant floor experience are required that, due to their soft and technical skills, have been growing accompanying the technological changes of production and laboratory”, says the executive.
For his part, Martín Tapia, Manager of Quality and Innovation at Grupo Gestión, points out to iProUP what “one of the main skills is to be able to know the processes from end to endwith a clear awareness of how any action carried out by a collaborator impacts the client, even when dealing with internal issues”.
“This also leads to be attentive to functioning of the organization’s value chain, to the quality of supplies brought by suppliersand the fluctuations of the context that can impact the production of goods or the provision of services”, adds Tapia.
What are the main functions of a Quality Manager?
Juliana Assad, global CTO of Superdigital, says that the iProUP that this professional “is mainly engaged in examining the requirements to design, develop and manufacture reliable productsidentifying improvement opportunities to ensure customer satisfaction and compliance with rules and regulations of each market.
“Your participation in the process begins from the design phase and continues after launchensuring continuous improvement”, says the executive, and highlights some keys to the work:
- Define quality control methods, tools and strategies
- Create the unit and functional test plan
- Design the automation program and methodology
- Trace the process of approval of deliverables and the feedback continuous for fast problem resolution
Among its objectives, adds Assad, stand out “increase customer satisfactiongain productivityreduce errors or failures and reduce costs operational”.
Sebastián Machabanski, Softtek Regional Quality Manager, highlights: “Includes the diffusion of the culture of quality and continuous improvement within the organization, the diagnosis of the company from this perspective, the formalization and digitization of policies and processes, quality assurance through audits, risk management and implementation and certification of quality models”.
What is the training that a Quality Manager should have?
Regarding training, “It is valued according to the industry postgraduate degrees or knowledge in good manufacturing practices or others linked to the industry in which they operate. Like all professionals, although there are no vertiginous changes in terms of quality, they must keep up to date”, he tells iProUP Rodrigo Blanco, CEO and founder of Alliancers.
There are no specific careers, but engineers are the most sought after for this role
According to Tapia, “there is no specific career or diplomabut they look for profiles that have a deep industry knowledge with great capacity for listening and understanding”.
“Today it is desirable, and soon it will be necessary, that they have knowledge about process mining. Namely, the way to digitize the survey of processesfind improvements and integrate solutions for a better experience for collaborators, in order to make better use of available solutions and manage changes with greater agility”, explains Tapia.
That is why engineers lead the ranking of professionals who end up leading the Quality area. They may be industrial, chemical, food: everything will depend on the industry in which the company operates.